Thank you for shopping at Nova Trimmings Ltd. We are committed to ensuring your satisfaction. If, however, you find yourself dissatisfied with your purchase, we are here to assist you.

  1. United Kingdom (UK):Consumers have 14 calendar days to return an item from the date received, as per the Consumer Contracts Regulations.
  2. European Union (EU): Buyers typically have 14 calendar days to return an item, following the EU Consumer Rights Directive, unless the member state has implemented longer periods.
  3. United States (US): Our standard return policy allows for returns within 30 calendar days from the receipt date.
  4. Conditions for Return:
  5. Please adhere to our return conditions, ensuring they align with applicable consumer law, which may vary by country.

 

Refunds:

  1. Upon receipt of your item, we will conduct an inspection and inform you that we have received the returned item.
  2. Post-inspection, you will be promptly notified regarding the status of your refund.
  3. If approved, the refund will be processed to your original payment method.
  4. The credit will appear within a number of days, subject to your card issuer’s policies.

 

Shipping:

  1. Return shipping costs are the responsibility of the customer and are non-refundable.
  2. Should you receive a refund, the cost of return shipping will be deducted from it.

 

Exceptions:

Certain items are non-returnable, including but not limited to:

  1. Items on sale
  2. Perishable goods
  3. Gift cards
  4. Downloadable software products
  5. Personal care items

 

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us promptly to organise a replacement or refund.

 

Contact Us:

For queries regarding item returns, please contact us at:

Email: sales@novatrimmings.co.uk

Phone: 0121 2331494